30-Day Money-Back Guarantee
If the course isn't what you needed, email us within 30 days of purchase and we'll refund you in full. No form to fill out, no percentage-watched rule.
Last updated February 2026
The guarantee
You have 30 days from the date of purchase to request a full refund of the $250 CAD course fee. You do not need to justify the request. We would rather you told us why so we can fix the course, but it is not a condition.
How to request one
Email us from the address you used at checkout and include the word "refund" and your order date. Use the address on our contact page. We acknowledge requests within 2 business days.
How the money comes back
Refunds are issued by Stripe to the original payment method. Once we approve the request, Stripe typically returns the funds within 5–10 business days, depending on your bank or card issuer. We cannot refund to a different card or account than the one used for the purchase.
What happens to your access
Course access ends when the refund is issued. The free guides and glossary stay open to everyone and are unaffected.
Limits
The guarantee covers one refund per person. It does not apply after 30 days, and it does not apply where an account has been used to download, record, or redistribute course content, or where credentials have been shared. In those cases we may terminate access without a refund under our terms of service.
Your statutory rights
This guarantee is offered in addition to, and does not limit, any rights you have under Canadian or provincial consumer protection legislation.